Find quick answers about ordering, delivery, exchanges and product care. For full details, please review our Shipping Information and Exchange & Refunds Policy.
How do I place an order?
Add your preferred items to the cart, proceed to checkout and enter your delivery and payment details. After placing the order, you will receive a confirmation email. For local orders, our customer care team may also call to confirm the order before processing.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders across Pakistan. Any other available payment options will appear at checkout.
Is delivery free across Pakistan?
Yes. Sahibjee offers free delivery across Pakistan on local orders.
How long does delivery take?
Local orders are usually delivered within 3–5 business days after order confirmation. Credit card payment confirmation may take up to 3 business days. Custom stitching orders may take 15–18 business days.
Do you ship internationally?
Yes. International shipping charges depend on the destination and shipment weight. Orders of $999 or more qualify for free international shipping. Payment processing may take 7–8 business days, and customs duties or import taxes charged by the destination country are the buyer's responsibility.
How can I track my order?
Use our Track Your Order page to check your order status. You may also contact our support team through WhatsApp for assistance.
Can I exchange an item?
Eligible local purchases may be exchanged within 14 days. The item must be unused, unwashed and in its original condition, with all tags, labels, packaging and accessories intact. Please keep your invoice or order confirmation. Exchanges are subject to stock availability.
Which items cannot be exchanged or refunded?
Sale, promotional and clearance items are not eligible unless they arrive damaged or incorrect. Customized, stitched, altered or made-to-order products cannot be exchanged or refunded. International orders are currently not eligible for exchange.
What should I do if my order arrives damaged, defective or incorrect?
Contact Customer Support within 48 hours of receiving the order and provide your order number and relevant details. After verification, Sahibjee may arrange a replacement, exchange or store credit, depending on the circumstances.
Can I get a refund?
Yes. Products priced up to and including PKR 15,000 can be refunded if they meet our policy conditions. Delivery charges are calculated by weight and deducted from the refund. Products priced above PKR 15,000 cannot be refunded; they can only be exchanged for products up to the original purchase value. Approved refunds may take up to 14 business days.
Can I cancel my order?
An order may be cancelled only before it has been confirmed for processing or dispatched. Once shipped, it cannot be cancelled and the Exchange Policy will apply.
Will the product colour look exactly the same as on my screen?
We make every effort to display colours and product details accurately. Slight differences may occur because of photography lighting, screen settings and device calibration.