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Customer Service

Shipping & Delivery
Our shipping timing for orders DELIVERY within PAKISTAN will be 2-3 working days if the product is available, otherwise the customer will be informed regarding the availability. For International Customers delivery timing will be 4 to 7 working days if the product is available, otherwise the customer will be informed regarding the availability. There can be unexpected delivery delays due to custom clearance. The delay can go up to 3-4 working days. .
Service Charges: If the customer asks for refund without any error on the part of Sahibjee, a 5% service charge on the refund amount will be applied. Delivery Charges: Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Sahibjee takes no responsibilty if there are any additional charges in terms of custom or duties charged by the local authorities. The custom charges has to be borne by the customer.
Privacy & Security
We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality.
Returns & Replacements
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Ordering
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Exchange Policy:
Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is 'Stitched' for the customer will NOT be entertained for exchange or return. Similarly, any unstitched product purchased from Sahibjee will not be open for any claims or exchanges if the customer has already got it stitched. Shipping costs (both ways) to send any non-damaged items will be paid by the customer. Sahibjee will be responsible for shipping costs on defective/wrong merchandise only. Sahibjee will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. Sahibjee is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return. Product add-ons (matching trousers/duppatta) are not eligible for exchange. Sahibjee has full rights to update the Exchange policy without any prior notice. Return Policy: There is no money refund offered on all purchased items. Customer can apply for return within 14 days of delivery, if a defective or incorrect item is delivered. However, any such item(s) will NOT be entertained for return if it is used, washed, dried, damaged or stained in any way. Stitched dresses and product add-ons (matching trousers/duppatta) are not eligible for return or claim.
Viewing Orders
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.